Terms and Conditions

The following terms and conditions apply to the use of the online store under the Octolock trademark located at octolock.co. Any user who enters and trades or makes use of the online store's services (hereinafter referred to as "visitor" and / or "user" or "customer" depending on whether one is limited to visiting only the store or placing an order and selling products and services) is deemed to consent and accept the following terms unconditionally, without any exception. If a user does not agree with these terms, he / she must refrain from visiting, using the website as well as making any transactions or use of the online store's services. All prices displayed on this website are inclusive of VAT unless otherwise stated. General terms The COMPANY reserves the right to modify or freely revise the terms and conditions of usage and transactions of the online store, whenever it deems necessary and undertakes to inform consumers of any change through the pages of this online store. Contracts made through the online store are written in English. Information & Products Provided The COMPANY is committed to the accuracy, truthfulness and completeness of the information provided in the online store in terms of the identity of the COMPANY as well as the transactions provided through the online store. The company, in good faith, is not responsible for and is not bound by electronic data entries made by error / omission in common experience and is entitled to correct them whenever their existence is perceived. Limited liability The COMPANY, in the context of the transactions made from the online store, is not responsible and shall not be liable for damages, for any harm or damage resulting from the cancellation of orders, from non-execution or from delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but updates the customer based on the available data about the availability or not and undertakes to inform customers in time about unavailability in the event of any data change, so in this case has no further responsibility. The online store provides the content (e.g. information, names, pictures, illustrations), products and services available through the website "as is". Under no circumstances shall the COMPANY be held liable for any damage (whether positive, special or re-possessive, which may include but is not limited to, divisive and / or cumulative loss of profits, data, loss of earnings, financial satisfaction, etc.) to a visitor of the online store or a third-party for a reason connected or not with the operation and / or no use of the website and / or inability to provide services and / or products and / or information made available by him-her and / or any unauthorized third-party interventions in products and / or services and / or information made available through it. Intellectual property rights All content of the online store, including badges, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected under the relevant provisions of Cypriot law, European law and international conventions or intellectual property of third parties for which the COMPANY has been licensed for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of derivative work based on this content or misleading the public about the real online store provider is prohibited. Reproduction, re-issue, upload, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and described by the online store or the products or services of the COMPANY or third parties are assets of the COMPANY or third parties respectively protected by the relevant trademark laws. Their use in the online store does not in any way give them permission or right to be used by third parties. User Liability The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transaction ethics. He/She is obliged not to use the electronic store with trademark octolock for: 1. sending, publishing, sending by e-mail or otherwise transmitting any content that is for any reason illegal and causes unlawful insult and damage to the COMPANY or any third-party or violates the confidentiality or privacy of any person's information 2. sending, publishing, sending by e-mail or otherwise transmitting any content that infringes user's morals, social values, underage persons etc. 3. sending, publishing, sending by e-mail or otherwise transmitting any content for which users have no right of transmission under the law or current contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of working relations or covered by confidentiality agreements), 4. sending, publishing, sending by e-mail or otherwise transmitting any content that violates any patent, trademark, trade secret, copyrights or other third-party proprietary rights, 5. sending, posting, sending by e-mail or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy any software or computer hardware, 6. intentional or unintentional violation of applicable laws or regulations, 7. harassment of third parties in any way, Limited license LVP OCTO LTD, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, for the use and presentation of this website and its contents. This license does not constitute a transfer of title to the site and its elements and is subject to the following restrictions: (1) You must keep, on all copies of the website and its data, all copyright and other proprietary notices and (2) you may not modify the website and its data in any way or reproduce or publicly display or distribute or otherwise use the website and its data for any public or commercial purpose, unless otherwise permitted by this agreement. Links on the octolock.co website Links that are included in the online store lead to store pages or, in some cases, lead the user to switch from this online store to third-party websites, businesses, etc. These associated websites are not under the control of the COMPANY and the COMPANY does not bear any responsibility for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links to its online store only to facilitate the use of the online store, their use is not obligatory for the visitor/customer and the fact that they are referred to in the online store does not imply that the COMPANY approves or accepts their content. Personal Data & Privacy For information about how we collect, use and protect your personal data, and for details of your rights under the EU General Data Protection Regulation (GDPR) and Cyprus Law 125(I)/2018, please read our Privacy Policy at octolock.co/privacy. You may exercise your data subject rights by contacting us at privacy@octolock.com. We have not appointed a Data Protection Officer as we do not meet the threshold criteria under Art. 37 GDPR. Return Policy LVP OCTO LTD, supporting E-Commerce, gives you the opportunity to enjoy the privilege of direct contact with the products available from your computer screen, quickly and easily through the fullness of the descriptions posted on its pages. We provide the terms and conditions for returning defective or non-defective products below. Product Returns due to delivery error In all cases where the delivered product is different than purchased, by type or quantity or missing in property and previously agreed in writing with the COMPANY the customer must return the products for inspection and error recognition. In this case the cost of returning the products to the company as well as costs of delivery back to the customer burdens the COMPANY as long as the suggested by the company means of return is respected. Returns of defective products In case that the product is found to have a manufacturing defect, if it is confirmed by an authorized repairer who provides the warranty of good functioning or if the COMPANY itself provides the guarantee of good functioning directly, the following shall apply: Warranty is given for a period of two (2) years, stated on the product's detailed characteristics. After the end of this period, either repair or replacement of the products is possible with an additional charge upon agreement with the customer. If a defective product is returned within twelve (12) months from the date of purchase, the defect is presumed to have existed at the time of delivery in accordance with EU Directive 2019/771. Problems or defects arising from misuse by the customer are excluded. The return of the product to be replaced should be done with all the documents accompanying the product (e.g. Retail Receipt and so on) and full packaging. If the defect is discovered later than the delivery and packaging is not present or if the packaging of the product was received by the distributors upon delivery of the item, packaging is not necessary. Returning of the products will take place either by the COMPANY's personnel and transportation means or by courier. In case of returns through courier service, the customer is charged with shipping costs to the COMPANY and the COMPANY is charged with the cost of dispatching the replaced or repaired product. After returning the products, the defect noted by the customer is checked and the results of the inspection are communicated to him. If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled, if the product cannot be repaired within a reasonable time and the COMPANY cannot find another product of equivalent or better characteristics or value for the replacement. If the transaction is canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY. In particular, in the case of credit card payment, the COMPANY is obligated to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided in accordance with the contract it has concluded with the customer without any liability of the COMPANY. Following this information, the COMPANY is not responsible for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of a bank transfer payment, a reverse bank wire transfer will be made from the COMPANY accounts to the customer. If the products are returned damaged or incomplete, the online store has the right to claim a compensation from the customer, the amount of which will be determined by the condition of the products unilaterally and unconditionally, wholly or partially offsetting its claim against the customer's. Product returns, which are considered defective on arrival (DOA) Returns for products that are considered defective on arrival (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and have all the accompanying original documents (e.g. Retail Receipt and so on) and full packaging. In these cases, the following apply: The product is picked up and checked to determine the defect as reported by the CUSTOMER. Provided that the items have been previously received and checked by the COMPANY, replacement of the item will be made with a similar new one, or in case there is no availability, with another new product of the same quality and price, otherwise if the customer does not wish for the item to be replaced, a refund of the original purchase amount to the customer will take place. The refund is made in the same way as the initial payment of the customer to the COMPANY. In particular, in the case of credit card payment, the COMPANY is obligated to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided in accordance with the contract it has concluded with the customer without any liability of the COMPANY. Following this information, the COMPANY is not responsible for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of cash payment, if the customer opted for the "pick-up" option, the amount will be refunded from any branch of the COMPANY's network. In the case of a bank transfer payment, a reverse bank wire transfer will be made from the COMPANY accounts to the customer. Shipping costs for both the return of the products to the COMPANY and the return of the replaced product to the CLIENT will burden the COMPANY. In case that the products are returned damaged or incomplete, the online store has the right to claim a compensation from the customer, the amount of which will be determined by the condition of the products unilaterally and unconditionally, wholly or partially offsetting its claim against the customer's. Return of non-defective products - Right of withdrawal The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days of delivery (or, where multiple products are ordered together, from delivery of the last item) without giving any reason and without incurring any cost other than those set out below. To exercise this right, the customer must inform the COMPANY by a clear, unambiguous statement (for example, using the model withdrawal form at the end of these terms). Withdrawal is subject to the following conditions: If the item has already been delivered, the customer must return the product in the condition it was received, with all of its parts, the accompanying forms and its packaging in excellent condition. Return of the item is accepted only if the purchaser has paid any amount charged by the company for sending the item and the shipping costs for the return of the item. The revocation statement is made in writing or electronically and the COMPANY is obligated to send confirmation of receipt of a withdrawal statement as soon as it is received. Following the cancellation notice, the COMPANY is obligated to reimburse the price received within 14 days of receipt of the returned products. Shipping costs for the product's return are not refunded if the customer has chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. The money refund will be made by the same means as the original payment. In particular, in the case of credit card payment, the COMPANY is obligated to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided in accordance with the contract it has concluded with the customer without any liability of the COMPANY. In the case of a bank transfer payment, a reverse bank wire transfer will be made from the COMPANY accounts to the customer. In case that the products are returned damaged or incomplete, the online store has the right to claim a compensation from the customer, the amount of which will be determined by the condition of the products unilaterally and unconditionally, wholly or partially offsetting its claim against the customer's. Note on pre-installed software: The right of withdrawal applies to your Octophone device as a whole. The pre-installed GrapheneOS operating system is supplied as an integral part of the tangible device and the digital content exclusion under Art. 16(m) of Directive 2011/83/EU does not apply. Legal warranty In every sale the COMPANY is obligated to deliver the products to the customer with the agreed properties and free from real defects. Claims for real defects or lack of agreed properties must be brought within two (2) years after the product is purchased, in accordance with EU Directive 2019/771 as implemented in Cyprus. Safe Products - Warranty Terms The products offered by the COMPANY are durable products and have all necessary safety certifications. All products are accompanied by written instructions for use and a written guarantee of good functioning in English language. Octolock provides a 2-year hardware warranty on all devices sold. This warranty covers manufacturing defects under normal use and does not cover damage caused by misuse, accidents, or unauthorized modifications unrelated to the GrapheneOS installation. For warranty service, contact info@octolock.co with proof of purchase. Complaints Your opinions, views, observations or any comments about the company are important to us. For any complaint regarding products and services we offer, please contact us at info@octolock.co. Online Dispute Resolution Platform (ODR) The European Commission provides an online dispute resolution (ODR) platform which allows consumers and traders in the EU, Norway, Iceland and Liechtenstein to resolve disputes connected with products and services purchased online without the need to go to court. You can access the ODR platform at: https://ec.europa.eu/consumers/odr Our contact email address for ODR purposes: info@octolock.co Model Withdrawal Form (Complete and return this form only if you wish to withdraw from the contract.) To: LVP OCTO LTD, Agion Saranta 15, Tala 8577, Cyprus Email: info@octolock.co I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: Product ordered: Order date (*) / date received (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is submitted on paper): Date: (*) Delete as appropriate.